Rama2 Privacy Policy — Your Information Is Protected
Rama2 takes the privacy of every Malaysian user seriously. This policy clearly explains how we collect, use, store, and protect your personal information while you use our platform.
Updated: January 2026
Information We Collect
When you register and use the rama2 platform, we collect certain categories of information to ensure smooth and secure service delivery:
- Account information: Full name, email address, phone number, date of birth, and identity verification details (IC/passport) required for the KYC (Know Your Customer) process.
- Device and browser information: IP address, device type, operating system, browser type, and login session data for security and fraud detection purposes.
- Payment information: Transaction details in Malaysian Ringgit (MYR), payment methods (FPX, e-wallet, bank transfer), bank account numbers used, plus deposit and withdrawal history. We do not store full card numbers — all financial data is processed through certified payment providers.
- Cookies and tracking data: Information about pages visited, session duration, and interactions within the platform to enhance user experience.
- Usage data: Games played, bets placed, activity duration, and content preferences for internal analytics and product improvement purposes.
How Your Information Is Used
All information we collect is used responsibly and only for lawful purposes, including:
- Account management: To register, verify, and securely manage user accounts.
- Payment processing: To process deposits, withdrawals, and bonuses in MYR accurately and promptly.
- Platform security: To detect and prevent fraud, abuse, or unauthorized access to your account.
- Legal compliance: To comply with regulatory requirements including Malaysia's Personal Data Protection Act 2010 (PDPA).
- Service communications: To send transaction notifications, account updates, or promotional information you have agreed to receive.
- Platform improvements: To analyze usage patterns and improve the quality, interface, and responsiveness of the rama2 mobile platform.
We will not use your information for purposes beyond those stated above without obtaining your prior consent.
Cookies & Tracking
Rama2 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that allow the platform to remember your preferences and login sessions.
There are two main categories of cookies we use:
- Essential Cookies: Required for basic platform functions such as login, session security, and language preferences.
- Analytics cookies: Used to understand how users interact with the platform for internal improvement purposes only.
You can control or disable cookies via your browser settings, but this may affect certain platform functions.
Data Storage & Security
All personal user data is stored on servers protected with SSL encryption and industry-standard security measures. Access to personal data is limited to authorized staff only and solely for legitimate operational purposes.
We follow a strict data minimization policy—information is retained only as long as needed to fulfill its purpose or comply with legal requirements.
In the event of any security incident affecting your personal data, rama2 is committed to notifying impacted users within a reasonable period in accordance with applicable laws.
Sharing Information with Third Parties
Rama2 does not sell, rent, or disclose your personal information to third parties without your consent, except in the following situations:
- Payment service providers: To process MYR transactions, we share necessary information with licensed payment providers under strict confidentiality agreements.
- Legal compliance: We may be required to disclose certain information to government authorities or regulatory bodies as mandated under Malaysian law.
- Fraud Prevention: In suspected cases of fraud or illegal activity, we reserve the right to share relevant information with authorized investigative agencies.
- Technical services: Third-party providers supporting our platform infrastructure (e.g., cloud services) are bound by confidentiality agreements and are not allowed to use your data for other purposes.
In all such cases, we ensure only the minimum necessary information is shared, and all third parties are subject to data protection obligations matching our standards.
Your Rights as a User
You have the right to request a copy of the personal information we hold about you. Requests can be made via live chat after logging into your rama2 account.
If any information in your account is incorrect or outdated, you can update it directly through your profile settings or contact our customer support.
You may request deletion of your account and personal data. Requests will be processed subject to Malaysia’s minimum mandatory data retention laws.
You can withdraw consent for marketing communications at any time through your account settings without affecting your eligibility to use our services.
You have the right to object to the processing of your data for certain purposes. Any objections will be reviewed and handled in accordance with applicable data protection laws in Malaysia.
You may request your personal data in a machine-readable format for transfer to another platform, subject to technical feasibility and regulatory requirements.
Changes to This Policy
Rama2 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform enhancements.
Any material changes will be communicated to users via in-platform notifications or registered email. The latest update date will always be displayed at the top of this page.
Continued use of the rama2 platform after any changes take effect is considered acceptance of the updated policy.
How to Contact Support
If you have any questions, concerns, or wish to submit requests related to your privacy and personal data protection, please contact rama2 support team using the following methods:
- Live Chat: Available 24/7 via the support icon within the platform after login.
- Support email: [email protected] (response within 1–2 business days)
We are committed to addressing all privacy-related inquiries seriously and aim to respond within a reasonable timeframe.